Privacy Policy

Introduction

kresmolavi.top AG ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website kresmolavi.top or use our enterprise workflow performance analytics services.

As a company registered in Austria and operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws. This policy applies to all visitors and users of our website and services.

Data Controller Information

The data controller for your personal information is:

• Company: kresmolavi.top AG
• Address: Ringstraße 50, 1031 Vienna, Austria
• Registration Number: FN745896a
• VAT Number: ATU74362591
• Email: [email protected]
• Phone: +43 18008043

Data We Collect

We collect various types of information to provide and improve our enterprise workflow performance analytics services. The data collection includes both information you provide directly and information we gather automatically through your use of our website and services.

Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or request our services
• Communication Data: Messages, enquiries, and correspondence you send to us through contact forms, email, or phone
• Service Data: Information about your business requirements, workflow challenges, and analytics needs when engaging our services
• Account Information: Registration details if you create an account for our services

Information We Collect Automatically

• Website Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns
• Technical Information: IP address, browser type, operating system, device information, and referring websites
• Analytics Data: Website performance metrics, user behaviour patterns, and interaction statistics
• Cookie Data: Information stored in cookies and similar tracking technologies as described in our Cookie Policy

How We Use Your Information

We use the collected data for various legitimate business purposes related to providing our enterprise workflow performance analytics services. Our use of your data is always based on a lawful basis under GDPR and is limited to what is necessary for the specified purposes.

Service Provision and Communication

• Responding to your enquiries and providing information about our services
• Delivering enterprise workflow performance analytics consultations and solutions
• Processing service requests and managing client relationships
• Providing technical support and customer service
• Sending service-related communications and updates

Business Operations and Improvement

• Analysing website usage to improve user experience and service delivery
• Conducting market research and business analysis
• Developing new services and enhancing existing offerings
• Managing business operations and administrative tasks
• Ensuring compliance with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: When processing is necessary for performing services you have requested
• Legitimate Interests: For business operations, website improvement, and service development
• Legal Compliance: When required by applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies including necessary cookies for basic functionality, analytics cookies for understanding website usage, and marketing cookies for advertising purposes. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. All third parties are carefully selected and bound by strict data protection agreements.

Service Providers

• Analytics Services: Google Analytics for website performance analysis
• Communication Tools: Email service providers for business communications
• Technical Infrastructure: Hosting providers and IT service companies
• Professional Services: Legal, accounting, and consulting partners

Legal Disclosures

We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of our users or the public.

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU/EEA. When we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific data retention periods vary depending on the type of information and the purpose for processing.

Retention Periods

• Contact Enquiries: Up to 3 years from last contact
• Client Data: Duration of service relationship plus 7 years for legal compliance
• Website Analytics: Up to 26 months as per Google Analytics settings
• Marketing Data: Until consent is withdrawn or up to 3 years of inactivity

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data. We are committed to facilitating the exercise of these rights and will respond to your requests within the legally required timeframes.

Individual Rights Include

• Right of Access: Request information about what personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request to ensure the security of your personal data.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

Children's Privacy

Our services are designed for businesses and are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and, where appropriate, provide additional notice through our website or direct communication.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us using the following information:

Supervisory Authority

You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been violated. In Austria, the supervisory authority is:

Austrian Data Protection Authority (Datenschutzbehörde)
Barichgasse 40-42
1030 Vienna, Austria
Website: www.dsb.gv.at